Shipping & Returns
Once we have received payment, we will send the products as quickly as possible, usually within 4 working days at the latest. If a longer delivery time is stated under the items in the shop, this counts because they are produced on demand.
We ship insured via DHL to the following EU countries: Germany, Austria, Denmark, Netherlands, Belgium.
For smaller orders (e.g. tattoos, cards) the price for "shipment of goods" is automatically added to the shopping cart. Please note: this shipping option is not insured! There is also no shipment tracking, but you will receive a notification when the shipment has been sent.
We ship your purchases free of charge for orders over 99 €.
The shipping costs are automatically calculated in the shopping cart during checkout.
Shipping costs Germany (standard package, possibly higher depending on weight):
Insured shipping DHL: 4,90€
Consignment: 2,20€
Shipping costs Austria, Denmark, Netherlands, Belgium (standard package, possibly higher depending on weight):
Insured shipping DHL: 11,90€
You can find further information about shipping in our terms and conditions.
If you should ever want to return something: You can exercise your right of withdrawal up to 14 days after receipt. Please notify us of this in advance via the following email address: hello@lukkily.com (no confirmation from us is necessary).
Please send them back to us in the original box and insured:
c/o lukkily GmbH
ONTARO GmbH
Hüttenstr. 100-102
DE-50170 Kerpen
We do not cover any costs for returns.
You can find further information about shipping in our cancellation policy.